About me
Dedicated and focused IT professional with 4 years of experience determined to provide quality service and solutions in the IT industry. A strong desire to learn anything and everything new in the technical field; always looking for ways to improve on my existing knowledge and skills.
Experiences
| ● Responsible for imaging and deploying new Desktop/Laptops as well as their associated peripherals to sites as well as installing and configuration of VOIP phones, laser & dot matrix printers and networking equipment. |
● Provided local IT Support to our integrated operations center.
● Resolved issues with hardware, software & rudimentary network issues.
● Updated asset management systems and helped maintain team’s local database of all assets on campus.
● Hardware/Peripherals/VOIP diagnosing, repair and maintenance, WAN/LAN troubleshooting, Cisco Distribution/Access switch management and installs
● Resolution of user hardware/software issues on-site and remote, Asset management and EOL retirement, Kiosk and POS maintenance
● SABRE user management and troubleshooting, Lync/Skype, Office suite, Regedit, WMI
● Project management/coordinator, team lead, Asset tracking & verification, on-site maintenance, disaster recovery and liaison to other IT OPS teams
● SLA creation, escalation, resolution, Disaster recovery, Hardware/software testing, implementation and overseeing local deployment of both
● Cloud migration and backups, TPM setup and resolution, software provisioning, WSUS, Debug logging, ConfigMgr